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Client Systems Technician

Company Overview:

PAR Government has over forty years of experience applying science and engineering to challenging problems.  The company’s entrepreneurial culture, freedom, and flexibility have produced a “follow the problems” approach that pushes technological boundaries for how people and technology interact in the digital age.  This enthusiasm has delivered software solutions, systems engineering expertise, and geospatial product innovations for motion and raster imagery, LiDAR, mobile situational awareness, and geospatial information assurance for the Department of Defense, Federal, State and local agencies, as well as private industry.

Job Description:

The Client Systems Technician will provide the knowledge, skills, and abilities necessary to meet Government specified client system service support requirements on-site at Tinker Air Force Base. Position requires providing recommended solutions for technical Information Technology (IT) issues. CSTs are required to accomplish IT touch labor and remote login support for desktop computers, electronic tools (eTools), and Industrial Network clients (Point of Use Vending Machines). The anticipated average workload for contractor support is approximately 11,000 devices.

Specific Requirements:

  • Provide desktop support services for hardware, software and services necessary to support desktop and laptop computers and associated peripheral devices, including Voice over Internet Protocol (VoIP) phones. Examples of services include: patch management, equipment moves, desktop hardware or software malfunctions, printer malfunctions, and installation of new hardware or software, desktop connectivity issues, Blackberry/IOS device issues and In/Out processing.
  • Manage equipment control devices like hot rack; and, ensure devices in laptop lockers and hot racks are properly imaged, remain on-line, and all patches are current. Coordinate with appropriate Information Technology Equipment Custodians (ITECs) to ensure devices removed from laptop lockers and hot racks are replenished and up-to-date.
  • Develop, maintain and document processes for desktop configuration management and associated implementation of upgrades and maintenance. Manage standard desktop images using remote distribution tools such as System Center Configuration Manager (SCCM).
  • Develop and document efficient processes for PC, printer and PC-related hardware deployment and software application deployment; provide general troubleshooting and problem resolution. 
  • Develop and maintain user manuals, documentation, and customer education materials; maintain current Virus protection and AFCERT compliance and manage government provided anti-spyware software.
  • Receive and respond to trouble calls from users, FSA/CST or service desk technicians, and requesting assistance on technical problems. All requests for support will be documented in an Approved Information System (AIS) as directed by the government (e.g. Remedy).
  • Provide technical support for installs, configurations, upgrades, and advanced troubleshooting on communication problems, application problems, internet operation.

Job Requirements:

  • Associates degree or two (2) years of formal technical training and a minimum of two (2) years of related experience; or an equivalent combination of related training and experience
  • Must have, or be able to obtain, and maintain minimum of a Secret security clearance
  • Current CompTIA Security+ CE
  • Excellent communication skills
  • Preferred: Two years specific IT related computer support service experience and Military background
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